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Complaints Process

If you are unhappy with our service

If you have a complaint about your adviser, or any financial advice you have received from your adviser, please contact us:

Quilter Financial Planning Complaints Department

Quilter
SUNDERLAND
SR43 4JP

You can find more information by visiting the Quilter Financial Planning website: Contact Quilter Financial Planning | Quilter

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service(www.financial-ombudsman.org.uk)

Approver Quilter Financial Services Ltd and Quilter Mortgage Planning Ltd 01/08/2023